At Junction of More Gift Shop, your satisfaction is our priority. We take great care in curating and packaging each gift to ensure it brings joy and meets your expectations. However, if you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds or exchanges under the following conditions:
- The item was received damaged or defective.
- You received the wrong item.
- You report the issue within 48 hours of receiving your order.
2. Non-Refundable Items
The following items are non-refundable and non-exchangeable:
- Custom-made or personalized gift hampers
- Items that have been used or tampered with
- Seasonal or clearance sale items
- Perishable goods (e.g., chocolates in hampers)
3. Return Conditions
- Items must be returned unused, in their original packaging, and with proof of purchase.
- Returns must be made within 7 days of purchase or delivery.
4. How to Request a Refund or Exchange
To request a refund or exchange:
- Contact us via Call/WhatsApp: 0248 881 325 or Email: [email protected]
- Provide your order details and a brief explanation of the issue (including photos if applicable).
- Once your return is approved, you may bring the item to our store or send it back to our address.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method or as store credit, based on your preference.
6. Delivery Charges
- Delivery charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
- If you are returning an item by courier, you will be responsible for the return shipping cost.